Privacy Policy


Date of last update: 06/11/2025

This Privacy Policy (the "Privacy Policy") is intended to formalise our commitment to respecting the privacy of users of the website https://medalrise.com/ (the "Site") operated by Inova Shops.

The Privacy Policy and the Site's Terms and Conditions of Sale form a contractual whole. All capitalised terms not defined in this Privacy Policy are defined in the Terms and Conditions of Sale.

In connection with providing our Site, we process your personal data in compliance with Regulation (EU) 2016/679 of 27 April 2016 ("GDPR") and under the conditions set out below.

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or communication about those Services exclusively in strict compliance with the GDPR.

We collect only personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. Accordingly, you will never be asked to provide personal data considered "sensitive", such as your racial or ethnic origin, political, philosophical or religious beliefs.

By registering on the Site, you authorise us to process your personal data in accordance with the Privacy Policy. If you refuse the terms of this Privacy Policy, please refrain from using the Site and the Services.

1. In what cases do we collect your personal data and what data is collected?

We may collect and retain your personal data in the following cases:

  • Browsing the Site;
  • Creating an account, online payment, placing an order, subscribing to a newsletter.
  • Contacting us (customer service).

We use your personal data to enable the implementation and management of the Site's Services and to respond to your specific requests. We also use your personal data for the purpose of operating and improving our Services, our Site and our approach. This information is used by us alone and enables us to better tailor our Services to your expectations.

If you have chosen to receive emails and messages from us when creating your Account, you will then receive electronic and alphanumeric messages concerning our products and promotions. We will then use the personal data you provided during registration. You may unsubscribe from these mailings at any time.

1.1 Browsing the Site

Connection data.Each time you connect to our Site, we collect personal data such as, in particular, your IP address and your computer's MAC address, the date and time of connection, as well as information about the browser you use.

Browsing data.We also collect information that identifies how you access the Site, which pages are viewed and for how long. In this context, we may use Cookies.

1.2 Creating an Account

Access to some of our Services may require the prior creation of an Account. In this case, you will be asked to provide a certain amount of personal data when creating your Account, including your first and last names, postal address, email address and telephone number.

1.3 Payment

Some of the Services available may be subject to payment. To this end, you agree that we may use external service providers who may collect personal data in order to ensure the proper functioning of credit card payment processing services or any other payment method and, where applicable, the delivery of products or services.

To pay for your purchase, you must provide your billing details as well as your payment details, including your bank card number, expiry date, security code and the cardholder's name in the case of payment by bank card.

You may also be asked to provide your telecom operator's name, your mobile phone model and a valid mobile number in order to provide purchase instructions directly through your mobile phone.

We retain the details of your payments as well as the details of the purchases you make. Transaction details are retained either in our systems or with the external provider. This retention is carried out for internal purposes, in particular for accounting, compliance and legal purposes in accordance with paragraph 5 of this Privacy Policy.

1.4 Subscribing to our Newsletter

When creating your Account, you may give your prior consent to receive our newsletters concerning news, new products, services and promotions in connection with the Services.

You may also directly consent to receive our newsletters by entering your email address in the places provided for this purpose on the Site.

In any event, you have the right to withdraw your consent to receive such newsletters at any time and free of charge.

1.5 Contacts

In order to respond to requests you may make to our Customer Service and to confirm information concerning you, we may use your surname, first name, email address and telephone number.

2. How do we protect your personal data?

We have implemented technical and organisational security measures designed to ensure the security, integrity and confidentiality of all your personal data in order to prevent it from being distorted, damaged or accessed by unauthorised third parties. We ensure an appropriate level of security taking into account the state of knowledge, implementation costs and the nature, scope, context and purposes of the processing, as well as the risks and their likelihood.

However, since no security measure is foolproof, we are unable to guarantee absolute security for your personal data.

In addition, it is your responsibility to keep confidential the password that allows you to access your Account. Do not disclose this information to anyone. If you share your computer, remember to log out before leaving a Service.

3. In what cases do we share your personal data?

3.1 Sharing your personal data with third-party companies

When you browse the Site, your personal data may be transmitted to external providers. These third parties provide a service on our behalf and in our name in order to ensure the proper functioning of credit card payments and other Services.

Personal data may be transferred to countries outside the European Union for the purpose of completing your order.

In accordance with the GDPR, all transfers of personal data to a country outside the European Union and/or not offering a level of protection considered sufficient by the European Commission have been subject to cross-border transfer agreements compliant with the standard contractual clauses issued by the European Commission.

Other transfers of personal data may be made to the United States and are governed by the E.U. – U.S. PRIVACY SHIELD: click here for more information.

Except where a third party asks you to accept its own Privacy Policy and terms of use, third-party companies that have received your personal data have undertaken to process your personal data only for the implementation of our Services.

We will never share your personal data with third-party companies for marketing and/or commercial purposes without first obtaining your consent.

3.2 Sharing with authorities

We may be required to disclose your personal data to administrative or judicial authorities when such disclosure is necessary to identify, apprehend or prosecute any individual likely to cause harm to our rights, any other user or a third party. We may also be legally required to disclose your personal data and in that case we cannot object.

4. How long do we keep your personal data?

We will retain your personal data for a period of 5 years. This period allows us enough time to process your order and handle return or refund requests beyond the legal warranty period for conformity.

The legal basis justifying the processing is the user's consent or the performance of the sales contract.

5. Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a text file that may be placed on a device when an online service is viewed using browser software. A cookie file allows its issuer, during its validity period, to recognise the device concerned each time that device accesses digital content containing cookies from the same issuer.

In any event, cookies placed on your browser device with your consent are destroyed 13 months after they are placed on your device.

5.2 What are the cookies issued on our Site used for?

The cookies we issue allow us to:

  • Establish statistics and volumes of traffic and use of the various elements making up our Site (sections and content visited, user paths) enabling us to improve the usefulness and ergonomics of the Site and, where applicable, of our products and services;
  • Adapt the presentation of our Site to your device's display preferences (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and software used for viewing or reading that your device contains;
  • Store information relating to a form you have completed on our Site (registration or access to your account) or to products, services or information you have selected on our Site (subscribed service, contents of a shopping basket, etc.);
  • Allow you to access reserved and personal areas of our Site such as your Account, using identifiers or data that you may have previously provided to us, and to implement security measures, for example when you are asked to log in again to content or a service after a certain period of time.

When you first visit the Site, a cookie banner will appear on the home page. A clickable link allows you to learn more about the purpose and operation of cookies and refers to this Privacy Policy. Continuing to browse another page of the site or selecting an item on the Site (including: image, text, link, etc.) constitutes your acceptance of the deposit of the cookies referred to on your computer.

We use Google Analytics and Google Ads, services provided by Google Ireland Limited, to analyse the use of our site, improve our content and measure the performance of our advertising campaigns.

Google may use data collected through these services (for example your IP address, your interactions on the site, your browsing data) to personalise the advertisements displayed on its own services or those of its partners. This data may be transferred to servers located in the United States and is subject to Google's privacy policy.

The placement of Google Analytics and Google Ads cookies is based on your consent, which you may give or refuse via our cookie banner during your first visit. You may also manage your advertising preferences at any time from this page: https://adssettings.google.com.

To learn more about Google's use of your data, you may consult Google's privacy policy: https://policies.google.com/privacy.

5.3 How can you control the cookies used?

You may at any time configure your browser software so that cookies are saved on your device or, conversely, so that they are rejected (either systematically or according to their issuer). You may also configure your browser software so that acceptance or rejection of cookies is offered to you from time to time before a cookie can be saved on your device.

Warning:any such settings are likely to affect your browsing of the Internet and your conditions of access to certain services requiring the use of cookies. We disclaim all liability for the consequences of degraded performance of our services resulting from the inability to record or consult the cookies necessary for their operation and that you have refused or deleted. This would be the case if you attempted to access our content or services that require you to identify yourself. This would also be the case where we (or our providers) could not recognise, for technical compatibility purposes, the type of browser used by your device, its language and display settings or the country from which your device appears to be connected to the Internet.

5.4 How do you configure your browser software?

For managing cookies and your choices, each browser is configured differently. This is described in your browser's help menu, which will tell you how to change your cookie preferences. You will find below information concerning the main browsers.

  • Internet Explorer / Edge
    • In Internet Explorer, click the Tools button, then Internet Options. Under the General tab, under Browsing history, click Settings. Click the Show files button.
  • Firefox
    • Go to the browser's Tools tab, then select the Options menu
    • In the window that appears, choose Privacy and click Show cookies
  • Safari
    • Go to Settings via the browser menu (Safari > Preferences)
    • Click Privacy.
  • Google Chrome
    • Go to Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences).
    • Select Advanced Settings
    • Click Content Settings, then Cookies.

For more information about cookies, you can visit the CNIL website.

6. What are your rights?

You are the only person to have provided us with the data in our possession through the Site. You have rights over your personal data. In accordance with the regulations on the protection of personal data, in particular Articles 15 to 22 of the GDPR and after proving your identity, you have the right to ask us for access to the personal data concerning you, its rectification or erasure.

Furthermore, within the limits set by law, you also have the right to object to processing, to restrict it, to decide the post-mortem fate of your data, to withdraw your consent at any time and the right to data portability of the personal data provided.

You may contact our Data Processing Manager in order to exercise your rights at the following email address: equipe@medalrise.com or at the following postal address: 1 rue des Vignes, MISSILLAC, 44780.

7. May we amend the Privacy Policy?

We reserve the right to amend the Privacy Policy at any time. You are therefore advised to consult it regularly. In the event of any modification, we will publish these changes on this page and in places we consider appropriate depending on the purpose and importance of the changes made.

Your use of the Site following any modification means that you accept these changes. If you do not accept certain substantial changes made to this Privacy Policy, you must stop using the Site.

We remind you that you may contact the CNIL directly on the CNIL website or by post at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL) 3 Place de Fontenoy - TSA 80715 75334 PARIS CEDEX 07.