Shipping policy

Business name: MedalRise
Email address: equipe@medalrise.com

Processing and Shipping Times

• All orders are processed within 1 to 3 business days after payment confirmation.
• Once shipped, delivery can take between 7 and 20 business days, depending on the destination and logistical conditions.
• Estimated delivery times may vary during high-demand periods or in exceptional circumstances (e.g., weather conditions, customs restrictions).

Shipping Fees

• Shipping fees are automatically calculated at checkout and depend on the product and destination.
• Free shipping may be offered for certain orders or specific promotions.

Order Tracking

• A tracking number is provided as soon as your order is shipped. You can track your package via the link sent by email or directly on our website.

Taxes and Duties

• Listed prices include all applicable taxes.
• Any applicable customs fees are the responsibility of the buyer and depend on the regulations of the destination country.

Delivery Issues

• If your order has not arrived within the estimated timeframe, please contact us at equipe@medalrise.com
• In the event of a lost, damaged, or incorrect product, we will work to find a suitable solution (replacement, refund, etc.).