General terms of sale

Last updated: 07/06/2026

ARTICLE 1 - GENERAL PROVISIONS

These General Terms and Conditions of Sale (referred to as the "GTC") govern transactions carried out on the Operator's website, also referred to as the "Site Operator". These GTC are permanently available on the site for consultation and may be provided to customers by various means upon request.

For any order placed, agreement to the GTC is mandatory. The customer confirms acceptance by ticking a specific box or clicking a dedicated button, thereby confirming that they have read and accepted the GTC before finalising their purchase.

Confirmation of the order by the buyer signifies their agreement to the GTC in force on the date of the order. The Operator undertakes to archive and allow reproduction of these GTC for future reference.

ARTICLE 2 - DESCRIPTION OF PRODUCTS

The site offers the online sale of the following products : Portable coffee maker and accessories designated by the term "Product(s)". These products are available to any user, whether an individual or an entity, hereinafter referred to as the "Customer".

Each Product is presented with a detailed description either provided directly by the supplier or accessible via an external link to the manufacturer's website. This description highlights the essential characteristics of the product. It is important to note that product images on the site are not contractually binding. Instructions for use, if necessary, are available on the site or are provided at the time of delivery. All Products marketed comply with the legal standards in force in France.

The Customer assumes full responsibility for the conditions and consequences of their access to the site, including any costs imposed by third parties such as Internet service providers, which remain at their expense. It is also the Customer's responsibility to ensure that they have the equipment necessary to access the site and that such equipment is secure and suitable for the intended use. The Customer must ensure that their computer configuration does not pose security risks and is suitable for browsing the site.

ARTICLE 3 - ORDERS PLACED ON THE SITE

The Site Operator undertakes to ensure product availability, but products are offered only while stocks last. If a product ordered by the customer becomes unavailable after the order despite the Operator's efforts, the Operator will inform the customer by email as soon as possible.

The customer will then have the choice between two options:

• Receive a product of equivalent quality and price to the one originally ordered, or
• Obtain a refund for the amount of the ordered product no later than 14 days after payment.

Apart from reimbursement of the unavailable product, if the customer chooses this solution, the Operator is not required to pay any cancellation compensation whatsoever.

Unless otherwise stated in these GTC and without affecting the right of withdrawal provided by the legislation in force, orders placed by the customer are considered firm and final.

ARTICLE 4 - PAYMENT TERMS

The Customer acknowledges that any order placed on the Site constitutes a financial commitment and that they must make payment in exchange for the requested Product.

The Site Operator reserves the right to verify the authenticity of payment before dispatching the order, using any necessary methods.

With regard to transactions, the Site Operator accepts the various payment solutions listed on the site.

ARTICLE 5 - PAYMENT OF THE PRICE

The price of the Products at the time of the order is shown in euros and includes all taxes (VAT included), excluding delivery and transport costs (unless otherwise stated).

During a promotion, the Operator guarantees the application of the promotional price to all orders placed during the announced promotional period.

Payment must be made in euros (€) only. The total amount becomes payable upon confirmation of the order. The prices displayed take into account any discounts and rebates that the Operator may offer. Additional delivery or transport charges, where applicable, will be added to the price of the Products and clearly specified before the Customer confirms the order.

The total payable by the Customer, as well as a breakdown of this amount, will be clearly indicated on the order confirmation page.

ARTICLE 6 - FORMATION OF THE CONTRACT

The contract between the Site Operator and the Customer is formed as soon as the Customer sends confirmation of their order. This confirmation is carried out through a so-called "double-click" process: the Customer selects their products, checks them in the basket, accepts the general terms and conditions of sale (GTC), and proceeds with payment by entering their bank details.

This "double-click" process constitutes an electronic signature with the same legal value as a handwritten signature and definitively finalises the Customer's order.

The Site Operator undertakes to securely retain records of orders and invoices serving as reliable proof of the contract. Unless proven otherwise, these records are recognised as valid evidence of transactions carried out between the Site Operator and its Customers.

The Customer has the right to cancel their order in writing for reasons such as product non-compliance, a significant delivery delay, or an unjustified price increase, and may then claim reimbursement of their deposit with interest. For its part, the Site Operator may cancel the order if the Customer refuses delivery or does not complete payment upon delivery.

ARTICLE 7 - RETENTION OF TITLE

The Site Operator remains the sole owner of the Products ordered on the Site until full payment of the price has been received, including any delivery charges.

ARTICLE 8 - DISPATCH AND DELIVERY

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member state of the European Union, and for deliveries within those same geographical areas.

Delivery means the transfer to the Customer of physical possession or control of the Product.

Shipping costs are those specified when finalising the order and are accepted upon validation of the order.

The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each Product, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are stated in working days on the Site at the time of ordering. These times include order preparation and dispatch, as well as the period provided for by the carrier.

The Operator undertakes to dispatch the Products in accordance with the times announced on each Product page and at basket level, provided that payment for the order has not previously been refused.

However, if one or more Products cannot be delivered within the timeframe initially announced, the Operator will send an email informing the Customer of the new delivery date.

The Products will be delivered to the address indicated by the Customer when placing the order. It is therefore the Customer's responsibility to check that this address contains no errors. The Operator cannot be held liable if the address provided by the Customer is incorrect, thus preventing or delaying delivery.

Upon delivery, signature of a receipt may be requested.

Upon delivery, it is the Customer's responsibility to verify that the delivered Products conform to the order and that the parcel is sealed and undamaged. If this is not the case, the Customer must indicate this on the delivery note. No claim regarding the quantity or condition of the Product will be accepted if the claim has not been noted on the delivery note.

ARTICLE 9 - RIGHT OF WITHDRAWAL

If a delivered Product does not give the Customer complete satisfaction, the Customer may return it to the Operator. The Customer will have 60 days to do so from the date of receipt of the order.

In accordance with Article L.221-21 of the French Consumer Code, and in order to exercise this right of withdrawal under the conditions of Articles L. 221-18 et seq. of the French Consumer Code, the Customer is invited to complete the following standard withdrawal form :

Letter to be sent by registered mail with acknowledgement of receipt :

• Consumer's first and last name
• Their address
• Postcode - City
• Addressee : First and last name of the professional seller
• Address of the addressee (seller)
• Postcode - City
• At ... on ... (date of the letter)
• Madam, Sir,
• On ... (state the date shown on the order form) I ordered ... (description of the item: for example the DVD collection, the armchair, etc.) which you delivered to me (or which I received) on ... (date).
• In accordance with Article L. 221-18 of the French Consumer Code, I am exercising my right of withdrawal.
• Consequently, I ask you to reimburse me as soon as possible and no later than within 14 days of receipt of this letter, the sum of ... euros that I paid you when placing my order, in accordance with the provisions of Article L. 221-24 of the French Consumer Code.
• Please find enclosed (state the returned item), which I am returning to you.
• Yours faithfully,
• Signature

The Operator will send an acknowledgement of receipt of the Customer's withdrawal request by email.

Where applicable, the Customer may exercise their right of withdrawal by notifying the following information to the Operator:

• name, geographical address, telephone number, and email address ;
• decision to withdraw by means of an unambiguous statement (for example, a letter sent by post, fax, or email, provided these contact details are available and therefore appear on the standard withdrawal form). The Customer may use the model withdrawal form, but this is not mandatory.

Return costs are borne by the Consumer.

The exceptions under Article L.221-28 of the French Consumer Code apply and prevent the exercise of the right of withdrawal, particularly if the order consists of a contract:

• for the supply of services fully performed before the end of the withdrawal period and whose performance began after the consumer's prior express agreement and express waiver of their right of withdrawal ;
• for the supply of goods or services whose price depends on fluctuations in the financial market beyond the professional's control and likely to occur during the withdrawal period ;
• for the supply of goods made to the consumer's specifications or clearly personalised ;
• for the supply of goods liable to deteriorate or expire rapidly ;
• for the supply of goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection ;
• for the supply of goods which, after delivery, are by their nature inseparably mixed with other items ;
• for the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the professional's control ;
• for maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by them, limited to the spare parts and work strictly necessary to deal with the emergency ;
• for the supply of audio or video recordings or computer software when unsealed by the consumer after delivery ;
• for the supply of a newspaper, periodical, or magazine, except for subscription contracts for these publications ;
• concluded at a public auction ;
• for accommodation services other than residential accommodation, transport of goods services, car hire, catering, or leisure activities to be provided on a specific date or during a specific period ;
• for the supply of digital content not supplied on a tangible medium, where performance has begun after the consumer's prior express agreement and express waiver of their right of withdrawal.

The returned Product must be returned in its original packaging, in perfect condition suitable for resale, unused, and with all any accessories included.

In addition to the returned Product, the return parcel must also contain a letter specifying the Customer's exact and complete contact details (surname, first name, address), as well as the order number and the original purchase invoice.

The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days from receipt of the Product and all items required to process the Customer's reimbursement. This reimbursement may be made using the same payment method used by the Customer. In this respect, Customers who paid for their order using store credits/gift vouchers may be reimbursed by store credits/gift vouchers at the Operator's discretion.

By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal procedures.

ARTICLE 10 - CUSTOMER SERVICE

The Customer may contact the Operator's customer service:

• at the following number +33 6 65 68 21 56 during the following opening days and times Monday to Friday: 9am-12pm.
• by email by writing to equipe@medalrise.com stating their name, telephone number, the subject of their request, and the order number concerned.

ARTICLE 11 - INTELLECTUAL PROPERTY AND SITE USAGE LICENCE

The Operator is the sole owner of all elements present on the Site, including, without limitation, all texts, files, animated or non-animated images, photographs, videos, logos, drawings, designs, software, trademarks, visual identity, database, Site structure, and all other intellectual property elements and other data or information (hereinafter the " Elements ") protected by French and international laws and regulations relating in particular to intellectual property.

Consequently, none of the Elements of the Site may, in whole or in part, be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, displayed, stored, used, rented, or otherwise exploited free of charge or for consideration by a Customer or by a third party, by any means and/or on any media used, whether known or unknown to date, without the prior express written authorisation of the Operator on a case-by-case basis, and the Customer is solely responsible for any unauthorised use and/or exploitation.

Furthermore, it is specified that the Operator does not own the content posted online by Customers, for which the latter remain entirely responsible and shall hold the Company harmless against any claims in this respect. Customers grant the Operator a non-exclusive, transferable, sublicensable, royalty-free, worldwide licence to use the intellectual property content they publish on the Site for the entire duration of protection of such content.

The Operator reserves the right to take any legal action against persons who have failed to comply with the prohibitions contained in this article.

ARTICLE 12 - LIABILITY AND LEGAL GUARANTEE OF CONFORMITY

12.1 Liability

The Operator cannot be held liable for non-performance of the contract due to the Customer or due to an event recognised as force majeure by the competent courts, or due to the unforeseeable and insurmountable act of any third party to these terms.

The Operator cannot be held liable for information imported, stored, and/or published on the Site by Customers. The Operator cannot be held liable in respect of any information published by a Customer on the Site or for any direct or indirect damage that such use may cause to a third party, the Customer who posted the content remaining solely liable in this respect.

The Customer acknowledges that the characteristics and constraints of the Internet do not make it possible to guarantee the security, availability, and integrity of data transmissions on the Internet. Accordingly, the Operator does not guarantee that the Site and its services will operate without interruption or operating error. In particular, their operation may be temporarily interrupted for maintenance, updates, or technical improvements, or to develop their content and/or presentation.

The Operator cannot be held liable for any use made of the Site and its services by Customers in breach of these General Terms and Conditions, or for any direct or indirect damage that such use may cause to a Customer or a third party. In particular, the Operator cannot be held liable for false statements made by a Customer or for their conduct towards third parties. In the event that the Operator's liability is sought due to such conduct by one of its Customers, that Customer undertakes to indemnify the Operator against any judgment made against it and to reimburse the Operator for all costs, including lawyers' fees, incurred in its defence.

The Customer is solely responsible for all content they post online on the Site, and expressly declares that they hold all rights thereto, and in this respect guarantees the Operator that they do not post any content infringing third-party rights, particularly intellectual property rights, or constituting an infringement of personal rights (including defamation, abusive language, insults, etc.), privacy, public order, or accepted standards of morality (including advocacy of crimes against humanity, incitement to racial hatred, child pornography, etc.). In the event of a breach of the laws in force, accepted standards of morality, or these General Terms and Conditions, the Operator may automatically exclude Customers who have committed such breaches and remove information and references to such disputed content. The Operator acts as a hosting provider with regard to content posted online by third parties. In this respect, it is recalled that the Operator has no general obligation to monitor content transmitted or stored via the Site. In the event that the Operator's liability is sought due to content posted online by the Customer, the latter undertakes to indemnify the Operator against any judgment made against it and to reimburse the Operator for all costs, including lawyers' fees, incurred in its defence.

Regardless of any additional contractual guarantee (commercial guarantee) that may be granted, the Products benefit from the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the French Consumer Code (in particular L. 217-4 to L. 217-14 of the French Consumer Code) and the guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code.

12.2 Legal guarantee of conformity

When you act under the legal guarantee of conformity (if the product(s) are subject to it) :

• you benefit from a period of two (2) years from delivery of the goods in which to act ;
• you may choose between repair or replacement of the goods, subject to the cost conditions provided for by Article L. 217-9 of the French Consumer Code ;
• you are not required to provide proof of the existence of the conformity defect during the twenty-four (24) months following delivery of the goods (except for second-hand goods).

12.3 Returns procedure

Returns procedure: After notification, the Customer will receive return instructions, including the address to which the product must be returned. Products must be returned in their original packaging, complete (accessories, instructions, etc.), and accompanied where possible by a copy of the purchase invoice (which may be sent by email).

Return costs: Except in the case of a defective product or proven non-conformity, return costs are borne by the Customer and the parcel must be returned to France. If the product is recognised as defective or non-compliant by the Operator, all return costs will be reimbursed to the Customer.

Processing returns: Upon receipt of returned products, the Operator undertakes to inspect the products promptly and to inform the Customer of the handling of the return. If the return is approved, the Operator will exchange the product or refund the sums paid, according to the Customer's preference, within 30 days. This period may be extended if further investigations are required.

Exceptions: Except in the case of a defective product or proven non-conformity, returned products that are incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse the return if the stated conditions are not met.

12.4 Guarantee against hidden defects

You may choose to invoke the guarantee against hidden defects in the sold item within the meaning of Article 1641 of the French Civil Code. In this case, you may choose between cancelling the sale or receiving a reduction in the sale price in accordance with Article 1644 of the French Civil Code.

Reproduction of Articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the French Consumer Code, of Articles 1641, 1644 and the first paragraph of Article 1648 of the French Civil Code, as in force on the date of these General Terms and Conditions :

Art. L.217—4 of the French Consumer Code : " The seller delivers goods in conformity with the contract and is liable for conformity defects existing at the time of delivery. The seller is also liable for conformity defects resulting from the packaging, assembly instructions, or installation where this was made their responsibility under the contract or was carried out under their responsibility. "

Art. L.217—5 of the French Consumer Code : " The goods conform to the contract :

1. if they are fit for the use ordinarily expected of similar goods and, where applicable :
2. if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model ;
3. if they present the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer, or their representative, particularly in advertising or labelling ;

1. Or if they present the characteristics defined by mutual agreement between the parties or are fit for any special use sought by the buyer, brought to the seller's attention, and accepted by the seller. "

Art. L.217—7 of the French Consumer Code : " Conformity defects that appear within twenty-four months from delivery of the goods are presumed to have existed at the time of delivery unless proven otherwise.

• For second-hand goods sold, this period is set at six months.
• The seller may rebut this presumption if it is not compatible with the nature of the goods or the alleged conformity defect. "

Art. L.217—9 of the French Consumer Code : " In the event of a conformity defect, the buyer chooses between repair and replacement of the goods. However, the seller may decline to proceed according to the buyer's choice if that choice entails a cost that is manifestly disproportionate compared with the other option, taking into account the value of the goods or the significance of the defect. The seller is then required, unless impossible, to proceed according to the option not chosen by the buyer ".

Art. L.217—12 of the French Consumer Code : " Any action arising from a conformity defect is time-barred two years after delivery of the goods. "

Art. 1641 of the French Civil Code : " The seller is bound by the guarantee on account of hidden defects in the item sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have purchased it, or would have paid a lower price for it, had they known of them. "

Art. 1644 of the French Civil Code : " In the case of Articles 1641 and 1643, the buyer may choose to return the item and be refunded the price, or keep the item and receive a partial refund of the price. "

Art. 1648, paragraph 1 of the French Civil Code : " Any action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "

It is recalled that seeking amicable solutions prior to any possible legal action does not interrupt the limitation periods for legal guarantees nor the duration of any contractual guarantee.

12.5 MedalRise commercial guarantee - Fixing system adhesion

Regardless of the legal guarantees of conformity and hidden defects, MedalRise grants its customers a two (2)-year commercial adhesion guarantee from the date of purchase for its wall-mounted modules.

This guarantee covers any abnormal detachment of the module under normal indoor use, provided that the product has been installed in accordance with the instructions supplied.

Conditions of application

The guarantee is valid only if the module is installed:

• On an indoor surface
• Clean, dry, and flat
• Allowing full contact of the adhesive with the wall across its entire surface.

What the guarantee covers

• Abnormal detachment despite compliant installation
• Adhesion defect related to the fixing system (adhesive or magnet)
• Free replacement of the module concerned

What the guarantee does not cover

• Installation on an uneven, dusty, porous, or textured surface
• Partial application of the adhesive or incomplete contact with the wall
• Outdoor use or use in a humid environment
• Overloading, improper handling, or modification of the product
  
  

How to claim under the guarantee

Any request for coverage under the commercial guarantee must be sent to customer service, together with:

• A photo of the module concerned
• A photo of the wall surface
• Proof of purchase

After review, MedalRise will, where applicable, replace the module concerned.

ARTICLE 13 - PERSONAL DATA

For more information regarding the use of personal data by the Operator, please read the Privacy Policy carefully (the " Privacy Policy "). You may consult this Privacy Policy on the Site at any time.

ARTICLE 14 - HYPERTEXT LINKS

The hyperlinks available on the Site may lead to third-party sites not published by the Operator. They are provided solely for the Customer's convenience in order to facilitate the use of resources available on the Internet. If the Customer uses these links, they will leave the Site and will then agree to use third-party sites at their own risk or, where applicable, in accordance with the terms governing them.

The Customer acknowledges that the Operator neither controls nor contributes in any way to the drafting of the terms of use and/or the content applicable to or appearing on these third-party sites.

Consequently, the Operator cannot be held liable in any way as a result of these hyperlinks.

Furthermore, the Customer acknowledges that the Operator cannot endorse, guarantee, or adopt as its own all or part of the terms of use and/or content of these third-party sites.

The Site may also contain promotional hyperlinks and/or advertising banners leading to third-party sites not published by the Operator.

The Operator invites the Customer to report any hyperlink present on the Site that enables access to a third-party site offering content contrary to the law and/or accepted standards of morality.

The Customer may not use and/or insert a hyperlink pointing to the site without the Operator's prior written agreement on a case-by-case basis.

ARTICLE 15 - REFERENCES

Unless expressly refused, the Customer authorises the Operator to mention the Customer's first and last name in its communication materials (display of reviews on the website, etc.).

ARTICLE 16 - GENERAL PROVISION

ENTIRE AGREEMENT OF THE PARTIES

These General Terms and Conditions constitute a contract governing the relationship between the Customer and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their subject matter. If one or more provisions of these General Terms and Conditions are declared void pursuant to a law, regulation, or following a final decision of a competent court, the other provisions shall retain their full force and effect. Furthermore, the fact that one of the parties to these General Terms and Conditions does not rely on a breach by the other party of any provision of these General Terms and Conditions shall not be interpreted as a waiver of its right to rely on such a breach in the future.

REVIEW VERIFICATION PROCEDURE

Purpose of verification: The Operator undertakes to maintain the integrity and authenticity of reviews published on its site. This procedure aims to verify the truthfulness and relevance of reviews submitted by Customers in order to provide reliable and transparent information to future buyers.

Publication criteria: All reviews submitted by Customers will be assessed before publication. The criteria include the relevance of the comment to the product, the absence of inappropriate, discriminatory, or offensive language, and compliance with the applicable legal and ethical guidelines.

Verification method:

1. Purchase verification: Only Customers who have made a verified purchase may submit a review. The Operator verifies that each review is associated with a genuine purchase on the site.
2. Team moderation: Reviews are moderated by the Operator to ensure that contributions comply with the established criteria. The Operator may contact the author of the review to request clarification or additional evidence if necessary.

Right of reply: The Operator reserves the right to respond to any published review in order to clarify a situation or correct inaccurate information. The right of reply is exercised in a respectful and constructive manner.

Refusal and removal of reviews: Reviews that do not meet the publication criteria may be refused or removed after publication if new information indicates that a review no longer complies with verification standards.

Transparency: The Operator undertakes to maintain transparency by displaying all reviews, whether positive or negative, provided that they meet the publication criteria.

This procedure helps protect both the interests of Customers and the integrity of the Operator by ensuring that only reliable and authentic reviews influence the reputation of the products offered.

BLOCTEL

The Customer may register with Bloctel services in order not to be contacted for canvassing by the Operator once the sales contract has ended (order received). To do so, they must visit the following website : https://www.bloctel.gouv.fr/

CHANGES TO THE CONDITIONS

The Operator reserves the right to modify at any time and without notice the content of the Site or the services available on it and/or to cease temporarily or permanently operating all or part of the Site.

Furthermore, the Operator reserves the right to modify at any time and without notice the location of the Site on the Internet as well as these General Terms and Conditions. Consequently, the Customer is required to refer to these General Terms and Conditions before any use of the Site.

The Customer acknowledges that the Operator cannot be held liable in any way towards them or any third party as a result of such modifications, suspensions, or discontinuations.

The Operator advises the Customer to save and/or print these General Terms and Conditions for safe and lasting retention and so that they may be invoked at any time during performance of the contract if necessary.

COMPLAINTS — MEDIATION

In the event of a dispute, you must first contact the company's customer service at the following contact details: equipe@medalrise.com | +33 6 65 68 21 56.

If the complaint submitted to customer service is unsuccessful, or if there is no response from that service within ten (10) days, the Customer may submit the dispute relating to the order form or these GTC between them and the Operator to the following mediator :

CM2C.

The mediator will attempt, independently and impartially, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse mediation and, in the event of mediation, to accept or refuse the solution proposed by the mediator.

The customer is also informed that they may use the Online Dispute Resolution (ODR) platform. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

APPLICABLE LAW

These General Terms and Conditions are governed, interpreted, and applied in accordance with French law.

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS BY THE CUSTOMER

The Customer acknowledges having carefully read these General Terms and Conditions.

By registering on the Site, the Customer confirms that they have read the General Terms and Conditions and accept them, thereby becoming contractually bound by the terms of these General Terms and Conditions.

The General Terms and Conditions applicable to the Customer are those available on the date of the order, a dated copy of which may be provided to the Customer upon request; it is therefore specified that any modification to the General Terms and Conditions made by the Operator will not apply to any order placed previously, unless expressly agreed by the Customer who placed the order.