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Hexagonal Medal Holder
Last updated: 30/06/2026
These General Terms and Conditions of Sale (referred to as the "GTC") govern transactions carried out on the Operator's website, also referred to as the "Site Operator". These GTC are permanently available on the site for consultation and may be provided to customers by various means upon request.
Placing an order on the Site implies the Customer's full and unconditional acceptance of these General Terms and Conditions of Sale. By confirming the order and proceeding with payment, the Customer acknowledges having read these GTC and accepts them without reservation.
Order confirmation by the buyer signifies agreement with the GTC in force on the date of the order. The Operator undertakes to archive and allow reproduction of these GTC for future reference.
The site offers online sale of the following products : portable coffee maker and accessories designated by the term "Product(s)". These products are available to any user, whether an individual or an entity, hereinafter referred to as the "Customer".
Each Product is presented with a detailed description either provided directly by the supplier or accessible via an external link to the manufacturer's website. This description highlights the essential characteristics of the product. It is important to note that product images on the site are not contractually binding. User instructions, if necessary, are available on the site or are provided at the time of delivery. All Products marketed comply with the legal standards in force in France.
The Customer assumes full responsibility for the conditions and consequences of access to the site, including any costs imposed by third parties such as Internet service providers, which remain at the Customer's expense. It is also the Customer's responsibility to ensure that they have the equipment necessary to access the site and that it is secure and suitable for its intended use. The Customer must ensure that their computer configuration does not pose security risks and is suitable for browsing the site.
The Site Operator undertakes to ensure product availability, but products are offered subject to existing stock. If a product ordered by the customer becomes unavailable after the order despite the Operator's efforts, the Operator will inform the customer by email as soon as possible.
The customer will then have a choice between two options:
Apart from the refund of the unavailable product, if the customer chooses this solution, the Operator is not required to pay any cancellation compensation.
Unless otherwise stated in these GTC and without affecting the right of withdrawal provided for by applicable law, orders placed by the customer are considered firm and final.
The Customer acknowledges that any order placed on the Site constitutes a financial commitment and that payment must be made in exchange for the requested Product.
The Site Operator reserves the right to verify the authenticity of payment before shipping the order by using any necessary methods.
Regarding transactions, the Site operator accepts the various payment solutions listed on the site.
The price of the Products at the time of ordering is shown in euros and is inclusive of all taxes (TTC), excluding delivery and transport charges (unless otherwise stated).
During a promotion, the Operator guarantees application of the promotional price to all orders placed during the announced promotional period.
Payment must be made in euros (€) only. The total amount becomes payable upon order confirmation. The prices displayed take into account any discounts and rebates that the Operator may offer. Additional delivery or transport charges, where applicable, will be added to the price of the Products and clearly specified before the Customer confirms the order.
The total amount payable by the Customer, as well as a breakdown of this amount, will be clearly indicated on the order confirmation page.
The contract between the Site Operator and the Customer is established as soon as the Customer sends confirmation of the order. This confirmation is carried out through a so-called "double-click" process: the Customer selects the products, checks them in the basket, accepts the general terms and conditions of sale (GTC), and proceeds with payment by entering banking details.
This "double-click" process constitutes an electronic signature with the same legal value as a handwritten signature and definitively finalises the Customer's order.
The Site Operator undertakes to securely keep records of orders and invoices serving as reliable proof of the contract. Unless proven otherwise, these records are recognised as valid evidence of transactions carried out between the Site Operator and its Customers.
The Customer has the right to cancel the order in writing for reasons such as product non-compliance, significant delivery delay, or an unjustified price increase, and may then claim reimbursement of the deposit with interest. For its part, the Site Operator may cancel the order if the Customer refuses delivery or does not complete payment upon delivery.
The Site Operator remains the sole owner of the Products ordered on the Site until full payment of the price has been received, including any shipping costs.
The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries within those same geographical areas.
Delivery means the transfer to the Customer of physical possession or control of the Product.
Shipping costs are those specified when finalising the order and are accepted upon validation of the order.
The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each Product, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.
Delivery times are stated in working days on the Site at the time of ordering. These times include preparation and shipment of the order as well as the time allowed for the carrier.
The Operator undertakes to ship the Products in accordance with the deadlines announced on each Product page and in the basket, provided that payment for the order has not previously been refused.
However, if one or more Products cannot be delivered within the timeframe originally announced, the Operator will send an email informing the Customer of the new delivery date.
The Products will be delivered to the address indicated by the Customer when placing the order. It is therefore the Customer's responsibility to check that this address contains no errors. The Operator cannot be held liable if the address provided by the Customer is incorrect, thus preventing or delaying delivery.
Upon delivery, a receipt may be required to be signed.
Upon delivery, it is the Customer's responsibility to verify that the Products delivered conform to the order and that the package is sealed and undamaged. If this is not the case, the Customer must indicate it on the delivery slip. No claim regarding the quantity or condition of the Product will be accepted if the claim has not been noted on the delivery slip.
If a delivered Product does not give the Customer complete satisfaction, the Customer may return it to the Operator. The Customer will have 60 days to do so from the date of receipt of the order.
In accordance with Article L. 221-21 of the French Consumer Code, the Operator provides the Customer with a free online withdrawal feature, accessible directly from the customer account, allowing the Customer to exercise the right of withdrawal without any additional formalities. This feature is accessible via the following link: " Cancel my order ". It remains available and active throughout the withdrawal period mentioned above.
Upon receipt of the request made via this feature, the Operator shall promptly send the Customer, on a durable medium (email), an acknowledgement of receipt of the withdrawal request, stating the withdrawal declaration as well as the date and time it was sent.
In accordance with Article L.221-21 of the French Consumer Code, and in order to exercise this right of withdrawal under the conditions set out in Articles L. 221-18 et seq. of the French Consumer Code, the Customer is invited to complete the following standard withdrawal form :
Letter to be sent by registered mail with acknowledgement of receipt :
The Operator will send an acknowledgement of receipt of the Customer's withdrawal request by email.
Where applicable, the Customer may exercise the right of withdrawal by notifying the following information to the Operator:
Return costs are borne by the Consumer.
The exceptions under Article L.221-28 of the French Consumer Code apply and prevent the exercise of the right of withdrawal, particularly if the order consists of a contract:
The returned Product must be returned in its original packaging, in perfect condition, suitable for resale, unused, and with all possible accessories.
In addition to the returned Product, the return package must also contain a letter specifying the Customer's exact and full contact details (surname, first name, address), as well as the order number and the original purchase invoice.
The Operator will refund the Customer for the amount of the Product within fourteen (14) days from receipt of the Product and all the items required to process the refund. This refund may be made using the same payment method used by the Customer. In this respect, the Customer who paid for the order using store credit/gift vouchers may be refunded in store credit/gift vouchers at the Operator's discretion.
By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal procedures.
The Customer may contact the Operator's customer service:
The Operator is the sole owner of all elements present on the Site, including without limitation all texts, files, animated or non-animated images, photographs, videos, logos, designs, models, software, trademarks, visual identity, database, Site structure, and all other intellectual property elements and other data or information (hereinafter the " Elements ") protected by French and international laws and regulations relating in particular to intellectual property.
Consequently, none of the Elements of the Site may, in whole or in part, be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, displayed, stored, used, rented, or otherwise exploited free of charge or for consideration by a Customer or by a third party, regardless of the means and/or media used, whether currently known or unknown, without the Operator's prior express written authorisation on a case-by-case basis, and the Customer is solely responsible for any unauthorised use and/or exploitation.
Furthermore, it is specified that the Operator does not own content posted online by Customers, for which the latter remain fully responsible and in respect of which they indemnify the Company against any claims. Customers grant the Operator a non-exclusive, transferable, sublicensable, free, worldwide licence to use the intellectual property content they publish on the Site for the entire duration of protection of such content.
The Operator reserves the right to take any legal action against persons who fail to comply with the prohibitions contained in this article.
The Operator cannot be held liable for non-performance of the contract due to the Customer or due to an event classified as force majeure by the competent courts, or due to the unforeseeable and insurmountable act of any third party to these terms.
The Operator cannot be held liable for information imported, stored, and/or published on the Site by Customers. The Operator cannot be held liable for any information published by a Customer on the Site or for direct or indirect damage that such use may cause to a third party, the Customer who posted the content remaining solely liable in this respect.
The Customer acknowledges that the characteristics and constraints of the Internet do not make it possible to guarantee the security, availability, and integrity of data transmissions over the Internet. Accordingly, the Operator does not guarantee that the Site and its services will operate without interruption or malfunction. In particular, their operation may be temporarily interrupted for maintenance, updates, technical improvements, or to develop their content and/or presentation.
The Operator cannot be held liable for the use made of the Site and its services by Customers in breach of these General Terms and for the direct or indirect damage that such use may cause to a Customer or a third party. In particular, the Operator cannot be held liable for false statements made by a Customer or for the Customer's conduct towards third parties. If the Operator's liability is sought as a result of such conduct by one of its Customers, that Customer undertakes to indemnify the Operator against any judgment rendered against it and to reimburse the Operator for all expenses, including lawyers' fees, incurred in its defence.
The Customer is solely responsible for all content posted online on the Site and expressly declares that they hold all rights to it, and in this respect indemnifies the Operator against posting content that infringes third-party rights, particularly intellectual property rights, or constitutes an infringement of personal rights (including defamation, abusive language, insults, etc.), privacy, public order, and accepted standards of morality (including glorification of crimes against humanity, incitement to racial hatred, child pornography, etc.). In the event of a breach of applicable laws, accepted standards of morality, or these General Terms, the Operator may automatically exclude Customers who have committed such infringements and delete information and references to such disputed content. The Operator is qualified as a hosting provider with regard to content posted online by third parties. In this respect, it is recalled that the Operator has no general obligation to monitor content transmitted or stored via the Site. If the Operator's liability is sought due to content posted online by the Customer, the Customer undertakes to indemnify the Operator against any judgment rendered against it and to reimburse the Operator for all expenses, including lawyers' fees, incurred in its defence.
Independently of any additional contractual guarantee (commercial warranty) that may be granted, the Products benefit from the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the French Consumer Code (in particular L. 217-4 to L. 217-14 of the French Consumer Code) and the hidden defects warranty provided for in Articles 1641 to 1649 of the Civil Code.
When you act under the legal guarantee of conformity (if the product(s) are subject to it) :
Returns procedure: After notification, the Customer will receive return instructions, including the address to which the product must be sent back. Products must be returned in their original packaging, complete (accessories, instructions, etc.), and, if possible, accompanied by a copy of the purchase invoice (which may be sent back by email).
Return costs: Except in the case of a defective product or proven non-conformity, return costs are borne by the Customer and the parcel must be returned to France. If the product is recognised as defective or non-compliant by the Operator, all return costs will be reimbursed to the Customer.
Processing returns: Upon receipt of the returned products, the Operator undertakes to examine them promptly and inform the Customer of the handling of the return. If the return is approved, the Operator will proceed with exchanging the product or refunding the amounts paid, according to the Customer's preference, within 30 days. This period may be extended if further investigations are required.
Exceptions: Except in the case of a defective product or proven non-conformity, products returned incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse the return if the conditions mentioned are not met.
You may decide to invoke the warranty against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code. In this case, you may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
Reproduction of Articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the French Consumer Code, of Articles 1641, 1644, and the first paragraph of Article 1648 of the Civil Code, as in force on the date of these General Terms :
Art. L.217—4 of the French Consumer Code : " The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when this has been made the seller's responsibility by the contract or has been carried out under the seller's responsibility. "
Art. L.217—5 of the French Consumer Code : " The goods conform to the contract :
Art. L.217—7 of the French Consumer Code : " Lack of conformity that appears within twenty-four months from delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise.
Art. L.217—9 of the French Consumer Code : " In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may refuse to proceed according to the buyer's choice if that choice entails a manifestly disproportionate cost compared with the other option, taking into account the value of the goods or the significance of the defect. The seller is then required, unless impossible, to proceed according to the option not chosen by the buyer ".
Art. L.217—12 of the French Consumer Code : " Any action resulting from lack of conformity is time-barred two years from delivery of the goods. "
Art. 1641 of the Civil Code : " The seller is bound by a warranty for hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish that use that the buyer would not have purchased it, or would have paid a lower price for it, had they known of them. "
Art. 1644 of the Civil Code : " In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and being reimbursed the price, or keeping the item and being reimbursed part of the price. "
Art. 1648 paragraph 1 of the Civil Code : " Any action resulting from latent defects must be brought by the purchaser within two years from discovery of the defect. "
It is recalled that seeking an amicable solution prior to any possible legal action does not interrupt the limitation periods of the legal warranties or the duration of any possible contractual warranty.
Independently of the legal guarantees of conformity and hidden defects, MedalRise grants its customers a two (2)-year commercial holding warranty from the date of purchase for its wall-mounted modules.
This warranty covers any abnormal detachment of the module under normal indoor use, provided that the product has been installed in accordance with the instructions supplied.
The warranty is valid only if the module is installed:
Any request for cover under the commercial warranty must be sent to customer service, accompanied by:
After review, MedalRise will, where applicable, replace the module concerned.
For more information regarding the use of personal data by the Operator, please read the Privacy Policy carefully (the " Privacy Policy "). You may consult this Privacy Policy on the Site at any time.
The hypertext links available on the Site may lead to third-party sites not published by the Operator. They are provided solely for the Customer's convenience in order to facilitate use of the resources available on the Internet. If the Customer uses these links, they will leave the Site and therefore agree to use the third-party sites at their own risk or, where applicable, in accordance with the terms governing them.
The Customer acknowledges that the Operator neither controls nor contributes in any way to the drafting of the terms of use and/or content applying to or appearing on these third-party sites.
Accordingly, the Operator cannot be held liable in any way whatsoever because of these hypertext links.
Furthermore, the Customer acknowledges that the Operator cannot endorse, guarantee, or assume responsibility for all or part of the terms of use and/or content of these third-party sites.
The Site may also contain promotional hypertext links and/or advertising banners leading to third-party sites not published by the Operator.
The Operator invites the Customer to report any hypertext link present on the Site that would allow access to a third-party site offering content contrary to the law and/or accepted standards of morality.
The Customer may not use and/or insert a hypertext link pointing to the site without the Operator's prior written agreement on a case-by-case basis.
Unless expressly refused, the Customer authorises the Operator to mention the Customer's first and last name in its communication materials (display of reviews on the website, etc.).
These General Terms constitute a contract governing the relationship between the Customer and the Operator. They constitute the entirety of the Company's and the Operator's rights and obligations relating to their subject matter. If one or more provisions of these General Terms were declared void pursuant to a law, regulation, or following a final decision by a competent court, the other provisions shall retain their full force and effect. Furthermore, the fact that one of the parties to these General Terms does not rely on a breach by the other party of any of the provisions of these General Terms shall not be construed as a waiver of the right to rely on such breach in the future.
Purpose of verification: The Operator undertakes to maintain the integrity and authenticity of reviews published on its site. This procedure aims to verify the truthfulness and relevance of reviews submitted by Customers in order to provide reliable and transparent information to future buyers.
Publication criteria: All reviews submitted by Customers will be assessed before publication. The criteria include the relevance of the comment in relation to the product, the absence of inappropriate, discriminatory, or offensive language, and compliance with current legal and ethical guidelines.
Verification method:
Right of reply: The Operator reserves the right to reply to any published review in order to clarify a situation or correct inaccurate information. The right of reply is exercised respectfully and constructively.
Review refusal and removal: Reviews that do not meet the publication criteria may be refused or removed after publication if new information indicates that a review no longer complies with verification standards.
Transparency: The Operator undertakes to maintain transparency by displaying all reviews, whether positive or negative, provided that they comply with the publication criteria.
This procedure helps protect both the interests of Customers and the integrity of the Operator by ensuring that only reliable and authentic reviews influence the reputation of the products offered.
The Customer may subscribe to Bloctel services in order not to be solicited by the Operator once the sales contract has ended (order received). To do so, the Customer must visit the following site : https://www.bloctel.gouv.fr/
The Operator reserves the right to modify at any time and without notice the content of the Site or the services available on it and/or to cease temporarily or permanently operating all or part of the Site.
In addition, the Operator reserves the right to modify at any time and without notice the location of the Site on the Internet as well as these General Terms. The Customer is therefore required to refer to these General Terms before any use of the Site.
The Customer acknowledges that the Operator cannot be held liable in any way whatsoever to the Customer or any third party as a result of such modifications, suspensions, or cessations.
The Operator advises the Customer to save and/or print these General Terms for secure and lasting retention so as to be able to rely on them at any time during performance of the contract if needed.
In the event of a dispute, you must first contact the company's customer service using the following contact details: equipe@medalrise.com | +33 6 65 68 21 56.
If the complaint made to customer service is unsuccessful, or if there is no response from this department within ten (10) days, the Customer may submit the dispute relating to the order form or these GTC, opposing the Customer to the Operator, to the following mediator :
CM2C.
The mediator will seek, in full independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse mediation and, in the event of mediation, to accept or refuse the solution proposed by the mediator.
The customer is also informed that they may use the Online Dispute Resolution (ODR) platform. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
These General Terms are governed, interpreted, and applied in accordance with French law.
The Customer acknowledges having carefully read these General Terms.
By registering on the Site, the Customer confirms having read the General Terms and accepting them, thereby becoming contractually bound by the terms of these General Terms.
The General Terms applicable to the Customer are those available on the date of the order, a copy dated as of today may be provided to the Customer upon request; it is therefore specified that any modification to the General Terms made by the Operator will not apply to any order placed previously, unless expressly agreed by the Customer who placed the order.
Please fill out the following form to declare your withdrawal from the contract.
