Refund policy

Last updated: 23/09/2026

At MedalRise, your satisfaction is our priority. However, for hygiene and safety reasons, we only accept returns if the products have not been opened, used or altered, and are in their original sealed packaging.

Right of withdrawal (European Union)

In accordance with European legislation, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.

• To be eligible for a return, the product must be new, unopened, unused and in its original packaging.
• Items whose lid, protective film or security seal have been removed cannot be returned.

Exceptions

• Opened or used cosmetic products: no returns or refunds possible for hygiene reasons.
• Promotional items or gift cards: non-refundable.

Return procedure

To exercise your right of withdrawal, please fill out the return form.

After validation, we will send you the return instructions. Items returned without a prior request will not be accepted.

Return shipping is free.

Refunds

Once your return is received and inspected :

• If the product meets our return conditions (unopened, intact packaging), we will process the refund via your original payment method.
• The refund will be visible within 10 business days (timeline may vary depending on your bank).